AnswerPlus
(585) 955-4790
It's Quick! Just pick up a touch-tone telephone. One call does it all!
It's Convenient! No matter where you are, you can access your accounts, day or night, 7 days a week.
It's Easy! A voice prompt will guide you through the entire process.
It's Confidential! Conduct your transactions from the privacy of your home or office.
With one quick toll-free call you can:
- Request account balance and activity information
- Find out if a check has been paid, or which checks have cleared through your account
- Verify deposits or withdrawals, ATM/Debit transactions
- Verify interest paid to your savings account
- Transfer funds between checking, savings, and line of credit accounts
- Request payment and balance information on installment loans, lines of credit, mortgage loans
How To Use AnswerPlus
Menu Tree
The menu tree is useful for new or infrequent callers to perform transactions they need.
From the main menu, there are three primary branches: Inquiries, Transfers and Withdrawals, and Credit Union Information.
Selecting any branch will list the possible transactions available.
From any branch or subsequent menu, pressing 0 will generally return you to the previous menu.
Short Cut Keys
Experienced users may find that short cut keys provide a quick and more efficient way to perform transactions.
Access to the short cut key menu is available by pressing 0 from the main menu.
Once there, access to any transaction is possible by entering the corresponding two character code.
AnswerPlus (585) 955-4790
Main Menu |
| Dial 1 |
Dial 2 |
Dial 3 |
Dial 0 |
| Inquiries |
Transfers / Withdrawals |
Information |
Short Cut Keys |
1 - Share Balances
2 - Loan Balances
3 - Transaction History
4 - Check Clearing
5 - Tax Info
0 - Main Menu
|
1 - Share Transfer
2 - Loan Payment
3 - Withdrawal by Check
0 - Main Menu
|
1 - Office Hours
2 - Loan Rates
3 - Share Rates
4 - Certificate Rates
0 - Main Menu
|
SB - Share Balances
LB - Loan Balances
TH - Transation History
DC - Check Clearing
TX - Tax Info
ST - Share Transfer
LP - Loan Payment
WC - Withdrawal by Check
CP - Change PIN
* - List Short Cut Keys
0 - Main Menu
|
Entering Currency
Currency is entered by using the star (*) key as the decimal.
For instance, if you wish to enter $275.30, you would enter 275*30 on your touch tone phone.
Confirming Transactions
In general, the # key is used to confirm a transaction, and the * key to cancel.
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Privacy Policy | Billing Rights
We operate in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.
Your savings federally insured to $250,000. NCUA is a US government agency.
Site developed and hosted by COCC.
For questions concerning your account or a recent statement, contact the Credit Union.
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